At Plutus Brands, we are dedicated to providing our customers with an efficient and reliable shipping service. Our shipping policy is designed to ensure that your products are delivered to you as quickly and safely as possible.
Free 2-Day Shipping:
- Selected products are eligible for free 2-day shipping.
- The eligibility for free 2-day shipping is clearly marked on the product's detail page.
Order Processing Time:
- Orders are processed and prepared for shipping within 1-2 business days.
- Processing times may vary during peak periods or promotional events.
- After processing, items are shipped and typically arrive within 3-4 business days.
- Shipping times are based on business days (Monday to Friday, excluding public holidays).
Order Cutoff Time:
- Orders placed by 10 AM PST will be processed the same day.
- Orders placed after the cutoff time will be processed the next business day.
Change of Address and Cancellations:
- Changes to the shipping address are allowed within 24 hours before the scheduled shipping.
- Cancellations are accepted within 24 hours of placing the order.
- If you receive a damaged product, please contact us immediately for assistance.
- We may request documentation (e.g., photos) to facilitate the resolution process.
- Shipping fees, when applicable, are calculated based on the order's weight, dimensions, and destination.
- The total shipping cost will be displayed at checkout before you finalize your purchase.
- Some products may be subject to shipping restrictions due to their nature or destination.
- We advise checking your local regulations if you're ordering internationally.
Lost or Damaged Packages:
- In the event of a lost or damaged package, please contact our customer support team for immediate assistance.
- We are committed to resolving any shipping issues to your satisfaction.
Tracking Your Order:
- A tracking number will be provided via email once your order has been shipped.
- You can track the progress of your shipment through our website or the carrier's website.
- For any shipping-related inquiries or assistance, our customer support team is available via chat or email. info@PlutusBrands.com
- We are here to ensure a smooth and satisfactory shopping experience.
Thank you for shopping with Plutus Brands. We value your business and are committed to delivering your orders efficiently and reliably.
303 N. Glenoaks Blvd. Ste 200 Burbank CA 91502
Info@PlutusBrands.com | Tel. 800.897.1698